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Oracle Utilities Customer Care and Billing Release 2.5.0
4.3.1.1d Manage Auto-Payments
Brief Description
Actors/Roles
Business Process Diagrams
Manage Auto-Payments Detailed Process Model Description
1.1 Evaluate Customer Account
1.2 Set Up Auto Pay Option for Account
1.3 Update Customer's Account Information
1.4 Populate Updated Data and Request Update Account
1.5 Request Stop Auto Pay for Account
1.6 Manage Bill
1.7 Evaluate Customer's Account for Auto Pay Option Eligibility.
1.8 Calculate Auto Payment Amount
1.9 Reduce Auto Payment Amount
2.0 Create To Do
2.1 Work To Do
2. 2 Calculate Auto Payment Dates
2.3 Create Payment, Payment Event, Payment Tender
2.4 Distribute Payment and Create Pay Segments
2.5 Create Payment Financial Transactions
2. 6 Freeze Payment and Financial Transactions
2. 7 Create Auto Pay Clearinghouse Record
2. 8 Update Bills with Auto Pay Information
2.9 Identify Accounts Require Auto Payment Creation on Specific Date
3.0 Identify Accounts Require Distribute and Freeze Auto Payment on Specific Date
3.1 Search for Customers' Account
3.2 Evaluate Customer Account
3.3 Post Payment Details
3.4 Request to Create Payment, Tender and Distribute and Freeze Automatically
3.5 Populate Default Auto Pay Info
3.6 Evaluate Auto Payment and Tender Details and Options
3.7 Override Default and Request to Create Payment, Tender
3.8 Request to Create Payment, Payment Tender
3.9 Request Distribution
4.0 Allocate Distribution Amounts
4.1 Update Payment with Distribution Details
4.2 Evaluate Distribution and Payment Allocation
4.3 Request Delete Payment
4.4 Delete Payment
4.5 Delete Auto Pay Clearinghouse Record
4.6 Change Distribution Details
4.7 Update Payment Details
4.8 Request Freeze Payment
4.9 Evaluate Frozen Payment
5.0 Request Cancel Tender, Payment and Populate Cancel Reason
5.1 Levy NSF Charge
5.2 Impact Credit Rating, Cash Only Score, Review for Collection
5.3 Cancel Tender and Payment
5.4 Cancel Financial Transactions
5.5 Identify Clearinghouse Auto Payments To Be Activated
5.6 Activate Clearinghouse Auto Payment Records
5.7 Process Activated Clearinghouse Auto Payments
5.8 Create File
5.9 Evaluate Downloaded Auto Payments
6.0 Create Tender Control
6.1 Create Associated Deposit Control
6.2 Send ACH File
6.3 Receive and Process ACH file
6.4 Send Request to Release Funds
6.5 Receive and Process Request
6.6 Release Funds and Send Notification
6.7 Release Funds and Send Notification
6.8 Receive Notifications
6.9 Receive Notifications
Installation Options - Control Central Alert Algorithms
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