• Customer: Utility Company’s Customer
• CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
• CSR: CSR or Authorized User of the Customer Care and Billing application.
• Financial Institution: Financial Institution that participates in ACH (e.g. bank)
• Automated Clearing House Network: Automated Clearing House (ACH) is an electronic network for financial transactions
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