Reference:
Manage Auto-Payments Process Model - Page 3 for the business process diagram associated with this activity.
Description: There are some situations when CSR or Authorized User has a necessity to create manually Payment that is actually Automatic Payment and needs to be sent to Automated Clearing House Network. If this is a case, CSR or Authorized User starts the manual process from searching for Customer's Account in CC&B. Typically CSR or Authorized User uses Control Central Search to locate the Customer and Customer's Account.