4.3.1.1d Manage Auto-Payments : Brief Description : Actors/Roles

Actors/Roles
The Manage Auto-Payments business process involves the following actors and roles.
Customer: Utility Company’s Customer
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
CSR: CSR or Authorized User of the Customer Care and Billing application.
Financial Institution: Financial Institution that participates in ACH (e.g. bank)
Automated Clearing House Network: Automated Clearing House (ACH) is an electronic network for financial transactions

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