Reference: Manage Auto-Payments Process Model - Page 1 for the business process diagram associated with this activity.Group: Billing. Bill CompletionActor/Role: CC&BDescription: If Automated Payment Amount has been reduced by system to maximum withdrawal amount (refer to step 1.9 of the current process for details), system creates To DO list entry to allow CSR or Authorized User to resolve the conflict.Automated Process: System generates To Do list entry only if this step is executed from the Batch Billing.
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