4.3.1.1d Manage Auto-Payments : Brief Description

Brief Description
Business Process: 4.3.1.1d CC&B v2.5 Manage Auto-Payments
Process Type: Sub-Process
Parent Process: 4.3.1 CC&B v2.5 Perform Settlement Activities
Sibling Processes:
Current document contains description of Auto Payment process. This process takes place when Customer decides to pay bills automatically and places request to set up Auto Payment. If business rules allow you to process the Customer's request to set up Auto Payment, CSR or Authorized User will populate all the required information in CC&B that allows system to create Auto Payment transaction after Billing calculates Customer's bill. The standard ACH record is created automatically and becomes available for Automated Clearing House system. It allows Utility Company to receive payment from the Financial Institution indicated by the Customer. CSR of any Authorized User has ability to control Auto Payment process manually and modify it if needed.

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