4.3.1.1d Manage Auto-Payments : Manage Auto-Payments Detailed Process Model Description : 3.1 Search for Customers' Account

3.1 Search for Customers' Account
Reference: Manage Auto-Payments Process Model - Page 3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: There are some situations when CSR or Authorized User has a necessity to create manually Payment that is actually Automatic Payment and needs to be sent to Automated Clearing House Network. If this is a case, CSR or Authorized User starts the manual process from searching for Customer's Account in CC&B. Typically CSR or Authorized User uses Control Central Search to locate the Customer and Customer's Account.
Entities to Configure

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